Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at quality.contact.shop@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at quality.contact.shop@gmail.com.

For indecisive buyers and damaged goods situations:

  • Return period: Customers have up to 7 (seven) calendar days after delivery to request a return — in accordance with local consumer protection laws.

  • Conditions: Item must be unused, in original packaging, with tags intact. If it looks used, refund might not be accepted.

  • How to request: Contact us via email or form with order number and reason. We'll send return instructions.

  • Return shipping cost: If the product is defective or wrong, we cover shipping both ways. If it's buyer’s remorse, return shipping is on the customer.

  • Refund processing: Once the returned item is inspected and approved, refund will be issued within 10 business days using the original payment method.

  • Defective items: We’ll replace defective items at no cost.

Right of withdrawal

You can request the cancellation of this order. We will confirm your request by email.

https://home-via.store/apps/withdraw

Cancellation Policy

(Standard European model — in accordance with Directive 2011/83/EU on consumer rights, as amended by Directive (EU) 2023/2673)

1. Right of Withdrawal

In accordance with applicable European Union legislation, the consumer has the right to withdraw from this purchase within 14 (fourteen) calendar days, without needing to give any reason.

The withdrawal period expires 14 days from the day on which the consumer, or a third party indicated by the consumer (other than the carrier), acquires physical possession of the goods.

In the case of a contract relating to multiple goods ordered by the consumer in a single order and delivered separately, the withdrawal period expires 14 days from the day on which the consumer acquires physical possession of the last good.

2. How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the consumer must inform the trader of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax, or email).

The consumer may use the model withdrawal form provided below, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the 14-day withdrawal period has expired.

3. Effects of Withdrawal

If the consumer withdraws from the contract, the trader will reimburse all payments received, including delivery costs (with the exception of supplementary costs resulting from the consumer's choice of a type of delivery other than the least expensive type of standard delivery offered by the trader), without undue delay and, in any event, no later than 14 days from the day on which the trader is informed of the consumer's decision to withdraw.

The reimbursement will be carried out using the same means of payment as used for the initial transaction, unless the consumer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement.

The trader may withhold reimbursement until the goods have been received back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest.

4. Returning the Goods

The consumer must send back the goods, or hand them over to the trader, without undue delay and, in any event, no later than 14 days from the day on which the consumer communicates their withdrawal from the contract.

The deadline is met if the consumer sends back the goods before the 14-day period has expired.

The consumer bears the direct cost of returning the goods, unless the trader has agreed to bear this cost or failed to inform the consumer that they must bear it.

5. Condition of Returned Goods

The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

For health protection and hygiene reasons, the right of withdrawal does not apply once a sealed product has been unsealed by the consumer after delivery, where the product is not suitable for return due to health protection or hygiene reasons (for example, cosmetics, creams, ointments, supplements, and similar personal care or hygiene products).

If the product has been opened, used, or its protective seal has been broken, the right of withdrawal is excluded for that product, in accordance with Article 16(e) of Directive 2011/83/EU.

6. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, and which were unsealed after delivery;
  • The supply of goods which are liable to deteriorate or expire rapidly;
  • The supply of goods made to the consumer's specifications or which are clearly personalized.

7. Pre-Contractual Information and Extended Withdrawal Period

In accordance with the transparency obligations under Directive 2011/83/EU, as strengthened by Directive (EU) 2023/2673, the trader is required to provide the consumer, prior to the conclusion of the contract, with clear and comprehensible information regarding the existence, conditions, time limits, and procedures for exercising the right of withdrawal.

Where this information has not been provided as required, the withdrawal period is automatically extended by 12 months from the expiry of the initial 14-day withdrawal period. If the trader provides the missing information at any point during that 12-month period, the standard 14-day withdrawal period begins from the day the consumer receives that information.

8. Defective or Damaged Products

This cancellation policy does not affect the consumer's statutory rights regarding defective, damaged, or non-conforming products. If a product arrives damaged, defective, or different from what was ordered, the consumer is entitled to a free replacement, repair, price reduction, or full refund, in accordance with applicable legal guarantee of conformity rules, regardless of the 14-day withdrawal period described above.

9. Model Withdrawal Form

(Complete and submit this form only if the consumer wishes to withdraw from the contract)

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

  • Order number: ______________________
  • Ordered on: ______________________
  • Received on: ______________________
  • Name of consumer(s): ______________________
  • Address of consumer(s): ______________________
  • Signature of consumer(s) (only if this form is submitted on paper): ______________________
  • Date: ______________________

This Cancellation Policy is provided in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, as amended by Directive (EU) 2023/2673, and applies to consumers residing within the European Union and the European Economic Area. Local consumer protection laws of individual EU member states may provide additional rights to the consumer.